A: Good afternoon, sir?
B: Good afternoon, I have a ticket for New York tomorrow, but I have to change my plan,I would like to apply for a refund of my ticket.
A: Let me see your ticket, please.
A: Excuse me, you have to pay 156 yuan for refund.
B: Why should I pay for so much?
A: It is 10% of origin price.
B: All right. Please refund it for me.
A: Here is the receipt and the balance between the ticket fare and the service charge. Please sign your name here.
B：Thank you. Bye.
I need to cancel my flight.
I need to reschedule my flight.
Can I change my flight schedule?
Is there a penalty for changing my plans?
May I have the travelers' names, please?
ticket fare 票费
service charge 服务费